Welcome to Twilee (“we,” “our,” or “us”). By accessing and using our website and services (collectively, the "Service"), you agree to comply with and be bound by these Terms and Conditions (“Terms”). Please read them carefully before using our platform. If you do not agree with these Terms, please do not use the Service.
By accessing or using our Service, you indicate that you have read, understood, and agreed to these Terms, as well as our [Privacy Policy]({{ path('app_public_page_privacy') }}). These Terms apply to all users of the Service, including visitors, account holders, and others.
We reserve the right to modify or update these Terms at any time, at our sole discretion. Any changes will be effective immediately upon posting to our website. It is your responsibility to review the Terms periodically. Your continued use of the Service after any changes constitutes acceptance of the modified Terms.
To use our Service, you must:
Our platform provides users with the ability to generate, manage, and customize QR codes, including dynamic QR codes (“the Service”).
While we strive to ensure the accuracy and availability of our Service, we do not guarantee:
To access certain features of our Service, you are required to create a user account. You are responsible for:
We reserve the right to suspend or terminate accounts in the event of violation of these Terms or suspected unauthorized activity.
Pay-as-you-go Subscription: Our Service operates on a pay-as-you-go subscription basis, meaning you will only be billed for the number of dynamic QR codes you have selected each month. There is no upfront fee or long-term commitment.
Billing Period: Payments are conducted on a monthly basis at the end of each billing cycle. You will be charged based on the number of dynamic QR codes under your account. The number can be adjusted at any time, and the monthly payment will be updated automatically.
Payment Method: Payments are processed securely via our third-party payment processor, Stripe. You must provide valid billing information and authorize us to charge your selected payment method automatically for subscription fees and applicable taxes.
Cancellation Policy: You may cancel your subscription at any time through your account dashboard or by contacting us. There is no cancellation fee, and your subscription will remain active until the end of the current billing cycle. Charges for the current cycle will not be refunded.
No Engagement: Our subscription model does not involve any contracts or minimum obligation periods. You can decide when to use and pay for the Service without restrictions.
Failed Transactions: If a payment fails (e.g., insufficient funds, expired card), we may attempt to reprocess it. If the issue persists, we may suspend or restrict access until the outstanding balance is cleared. Stripe will notify you in such cases.
Taxes and Other Fees: Prices displayed are exclusive of applicable taxes or fees required by law. Any such additional charges will be disclosed during checkout or billing.
Updates to Pricing: We reserve the right to adjust subscription pricing with prior notice. If you do not agree to the new pricing terms, you may cancel your subscription before the updated rates take effect.
The Service is provided on an "AS IS" and "AS AVAILABLE" basis, without any warranties of any kind, whether express or implied. We will not be responsible for any direct, indirect, incidental, or consequential damages arising from your use or inability to use the Service.
These Terms are governed by the laws of France without regard to its conflict of laws principles. By using the Service, you agree to submit to the jurisdiction of the courts located in France.
If you have any questions about these Terms, please contact us at: