Welcome to Twilee (“we,” “our,” or “us”). By accessing and using our website and services (collectively, the "Service"), you agree to comply with and be bound by these Terms and Conditions (“Terms”). Please read them carefully before using our platform. If you do not agree with these Terms, please do not use the Service.
In compliance with French law (Loi n°2004-575 du 21 juin 2004 pour la confiance dans l'économie numérique), we provide the following mandatory information:
By accessing or using our Service, you indicate that you have read, understood, and agreed to these Terms, as well as our Privacy Policy and Cookies Policy. These Terms apply to all users of the Service, including visitors, account holders, and others.
We reserve the right to modify or update these Terms at any time, at our sole discretion. Any changes will be effective immediately upon posting to our website. It is your responsibility to review the Terms periodically. Your continued use of the Service after any changes constitutes acceptance of the modified Terms.
To use our Service, you must:
Our platform provides users with the ability to generate, manage, and customize QR codes, including Smart QR codes (“the Service”).
While we strive to ensure the accuracy and availability of our Service, we do not guarantee:
You agree not to use the Service unlawfully or in ways that violate these Terms. You must not:
We may suspend or terminate access—and remove content—if we reasonably believe you have engaged in any prohibited use.
To access certain features of our Service, you are required to create a user account. You are responsible for:
We reserve the right to suspend or terminate accounts in the event of violation of these Terms or suspected unauthorized activity.
Subscription Plans: Our Service is offered through subscription plans (Free, Starter, Premium, Business, and Enterprise). Each plan includes specific features and usage limits as described on our Pricing page. The Plan Comparison page is the authoritative source for per-plan limits, including but not limited to the number of QR codes, storage quotas, team members, and available features. All plans remain subject to our Fair Use Policy. By subscribing to a plan, you agree to pay the corresponding fees.
Plan Allowances: Each plan specifies a maximum number of Smart QR codes. All QR code types count equally toward your plan allowance. Certain QR code types, such as Survey and Photo Gallery, have specific limitations (e.g., number of responses, number of photos) that vary by plan; these limits are detailed on the Plan Comparison page.
Survey QR Codes (Beta): The Survey QR code type is currently in beta. Survey QR codes are more resource-intensive than other QR code types. To account for this, virtual storage consumption is calculated based on survey usage. The current calculation rule is 50 KB per answer per question. For example, a survey with 3 questions will consume approximately 150 KB of virtual storage for each complete response submitted. This virtual storage usage counts toward your plan's storage quota. During the beta phase, specific usage limits (such as the number of responses per survey) may not yet be enforced. Twilee reserves the right to introduce, adjust, or enforce limits on Survey QR codes—as well as to adjust the virtual storage calculation—at any time based on actual resource consumption, infrastructure costs, or usage patterns. Continued use of the Survey feature constitutes acceptance of any such changes.
Storage: Each plan includes a maximum storage quota. This storage covers all files you upload, including images, documents, and audio files. To increase your storage capacity, you can either upgrade to a higher plan or purchase an add-on pack (available with the Business plan).
Billing Period: All paid plans are billed on a monthly basis (unless otherwise specified). Charges are processed at the beginning of each billing cycle, based on the selected subscription plan. If you upgrade or downgrade during a billing cycle, the change will take effect immediately, and the fee will be prorated.
Payment Method: Payments are processed securely via our third-party payment provider, Stripe. You must provide valid billing information and authorize us to charge your selected payment method automatically for subscription fees and applicable taxes.
Free Plan: The Free plan is available at no cost but is subject to usage limits as indicated on the Pricing page. The Free plan is limited to one account per individual or organization. Creating or using multiple Free accounts to bypass plan limits is strictly prohibited. We reserve the right to restrict, suspend, or terminate Free plan access in cases of abuse or misuse.
Cancellation Policy: You may cancel your subscription at any time through your account dashboard or by contacting us. There is no cancellation fee, and your subscription will remain active until the end of the current billing cycle. Charges for the current cycle will not be refunded.
Failed Transactions: If a payment attempt fails (e.g., insufficient funds, expired card), we may retry the charge. If the issue persists, we may suspend or restrict access to your account until the outstanding balance is settled. Stripe may also notify you directly in such cases.
Taxes: All displayed prices include applicable taxes. The exact tax amount will be calculated at checkout based on your location. For the United States and Canada, prices are shown excluding taxes, which will be added at checkout.
Updates to Pricing: We may adjust our subscription pricing from time to time with reasonable prior notice. If you do not agree to the new pricing terms, you may cancel your subscription before the updated rates take effect.
Enterprise Plans: Enterprise subscriptions are subject to custom quotes and individual contractual agreements. Terms regarding billing, cancellation, and payment will be defined in the specific agreement with the customer.
All content, software, and materials made available through the Service (including logos, text, graphics, and code) are the property of Twilee or its licensors. You may not copy, modify, distribute, sell, or lease any part of the Service without our prior written consent.
We may suspend or terminate your access to the Service at any time, without prior notice, if:
Upon termination, your right to use the Service will immediately cease. Any fees already paid are non-refundable. You remain responsible for any outstanding charges.
You may terminate your account at any time through your account dashboard or by contacting us.
We shall not be held liable or responsible for any failure or delay in performance caused by events beyond our reasonable control, including but not limited to: natural disasters, acts of government, war, terrorism, labor disputes, internet or telecommunications failures, or failures of third-party hosting providers. In such cases, our obligations will be suspended for the duration of the event, without giving rise to any right of compensation.
The Service is provided on an "AS IS" and "AS AVAILABLE" basis, without any warranties of any kind, whether express or implied. We will not be responsible for any direct, indirect, incidental, or consequential damages arising from your use or inability to use the Service.
To ensure the stability and quality of our Service for all customers, usage is subject to a fair use policy.
While some plans advertise "Unlimited scans," this shall be interpreted within reasonable usage limits.
Each subscription plan includes a specified storage quota as detailed on our Plan Comparison page. Storage must be used in accordance with the intended purpose of the Service.
Acceptable use of storage includes uploading images, documents, and audio files that are directly related to your QR codes and hosted pages (e.g., product images, business logos, PDF documents, audio guides, event materials).
Prohibited storage practices include, but are not limited to:
We reserve the right to monitor storage usage patterns and take action—including requesting content removal, restricting uploads, or suspending accounts—if we determine that storage is being used in ways that are inconsistent with the intended purpose of the Service, negatively impact infrastructure performance, or constitute abuse.
We reserve the right to temporarily suspend, throttle, or terminate accounts whose usage significantly exceeds fair use thresholds or otherwise impacts the performance of the Service.
This Fair Use Policy ensures equitable access and protects all users from service degradation.
We are committed to providing a reliable and high-availability Service. Our hosting provider guarantees a 99.9% monthly uptime for the infrastructure on which the Service operates. See status.twilee.com for real-time system status.
These Terms are governed by the laws of France without regard to its conflict of laws principles. By using the Service, you agree to submit to the exclusive jurisdiction of the courts located in Paris, France.
If you have any questions about these Terms, please contact us at: