Twilee Help Center
Search our docs, FAQs or browse our support resources below.
How to reach us
The Contact Support card above opens our contact form. Messages sent this way land in the same queue as email, so pick whichever is easier for you. Requests from Premium and Business plans are handled with priority.
Quick fixes for common issues
Most questions we receive fall into one of these buckets. Each answer gives you the fastest path to a fix, so you often will not need to wait for a reply at all.
A QR code does not scan
Check the contrast between the code and its background, keep the printed size at about 2 cm (0.8 in) or larger, and leave a quiet white margin around the code. Test with more than one phone if you can: camera quality varies a lot between devices. If the code scans but lands on an error page, open your dashboard and check that the QR code is still active and that its destination URL is valid and reachable.
Change where a QR code points
Every QR code created on Twilee is dynamic. Open the dashboard, edit the QR code, and save the new destination: the printed code keeps working and new scans follow the new destination immediately. No reprint needed.
Billing, invoices, and plan changes
Invoices and payment methods are managed through the secure Stripe customer portal: open Plan, then Manage plan. Upgrades take effect immediately with prorated billing, while downgrades apply at the end of the current billing period.
Team invitations
Invite colleagues from Team settings. Invitations are sent per email address; if one does not arrive, ask the recipient to check their spam folder, or revoke and resend the invitation. The number of members depends on your plan, and roles let you control who can create, edit, or only view QR codes.
API, integrations, and MCP
API keys are created under Team, then API Key. If a request returns a 401 error, check the Bearer token header and regenerate the key if needed. The documentation covers all endpoints, authentication, and the MCP server for AI assistants.
Documentation
Comprehensive guides and reference for every feature.
Service status
QR code scanning and redirects run on infrastructure that is independent from the dashboard, so your printed codes keep working even during app maintenance. Live availability for the app, the API, and the redirect service is published on our status page, which updates automatically when an incident is detected.
Privacy, data, and abuse reports
For privacy questions or data requests, see our Privacy Policy. To report a QR code that redirects to harmful or misleading content, send us its short link: our team reviews every report.
Popular questions
Can I try Twilee for free? ▼
Yes. The free plan lets you create a dynamic QR code without a credit card, with access to design customization and scan statistics. You can upgrade whenever you need more codes or advanced features.
My payment failed, what happens now? ▼
Update your payment method in the Stripe portal (Plan, then Manage plan). Stripe retries failed charges automatically over the following days, and your QR codes are not deactivated the moment a single charge fails.
Do QR codes expire? ▼
QR codes stay active as long as your plan covers them. If you downgrade or a subscription ends, codes beyond the limits of the new plan are paused rather than deleted, so upgrading again restores them.