When a QR code is deactivated, visitors see an "unavailable" page. You can replace this default page with a branded version that matches your identity.
Setup
Go to QR Codes > Inactive page settings from the management menu. Two modes are available:
- Default: displays the standard Twilee inactive page.
- Custom: displays your own logo, title, and message.
Custom page options
| Field | Description | Limit |
|---|---|---|
| Logo | Image displayed at the top of the page | Max 2 MB |
| Title | Heading shown to visitors | 100 chars |
| Message | Body text, supports rich text formatting (Markdown) | No limit |
A preview button lets you see the result before saving.
Good to know
- The inactive page settings apply to all deactivated QR codes in your team. Individual QR codes cannot have separate inactive pages.
- Removing the logo resets the page to a text-only layout.
Available on: Premium, Business, and Enterprise plans.